This is my email to Cebu Pacific's feedback (complaints) department. Let's see how will they act on this:
Making my reservation online, I tried to avail of the seat selector feature for my outgoing and incoming flight BCD-MLA and MLA-BCD for flight numbers 5J 478 & 5J 477 on 09/18/2009 & 09/26/2009.
I entered the necessary details and was charged P448 all in all according to my chosen seats 14A & 14B for both flights for me and my daughter.
Unfortunately, when I checked in, the ground attendant realized that my daughter was a minor and is not allowed to be seated near the exit door and asked us to be moved to another seat. Under protestations we were given seats 10E and 10F.
I am still here in Manila but I expect to be moved out of my paid seats again. This defeats the purpose of paying for it when the system accepted me and my daughter knowing from the details entered that she is a minor.
I thus would like to request a refund for the seats that I did not avail of as this is not my fault? Hoping for your attention and prompt positive action on this matter.
System-generated reply:
Thank you for your feedback. Your Reference Number for this transaction is GSAS0000402351-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you.
Showing posts with label Bacolod Travel -- by Air. Show all posts
Showing posts with label Bacolod Travel -- by Air. Show all posts
Monday, September 21, 2009
Bacolod-Silay International Airport a Misnomer
According to retired Bacolod Air Transportation Office top honcho Greg Vallejera, the name Bacolod-Silay International Airport is a misnomer.
It is not an international airport per se because it does not cater to international flights. Thus some corrected it to mean an airport of international standards.
But then again, as "Mang Greg" points out, all airports anywhere in the world, whether it's a small airstrip or an ultra-modern airport, are of international standards.
By way of illustration, he compares it to a basketball court, whether it is just made of makeshift hoops fastened to poles buried to the ground or the ones used by PBA pros, as long as they conform to the international standard of size, height and other requirements, it is already an airport following the international standards for its particular purpose.
Thus the more accurate name is the New Bacolod-Silay Airport. The name "Bacolod" had to be there because it is more well-known internationally than all the other cities in the province being the capital city of Negros Occidental. And every Negrense would just simply tell the non-locals that they are from Bacolod regardless of what city in Negros Occidental they actually come from.
It is not an international airport per se because it does not cater to international flights. Thus some corrected it to mean an airport of international standards.
But then again, as "Mang Greg" points out, all airports anywhere in the world, whether it's a small airstrip or an ultra-modern airport, are of international standards.
By way of illustration, he compares it to a basketball court, whether it is just made of makeshift hoops fastened to poles buried to the ground or the ones used by PBA pros, as long as they conform to the international standard of size, height and other requirements, it is already an airport following the international standards for its particular purpose.
Thus the more accurate name is the New Bacolod-Silay Airport. The name "Bacolod" had to be there because it is more well-known internationally than all the other cities in the province being the capital city of Negros Occidental. And every Negrense would just simply tell the non-locals that they are from Bacolod regardless of what city in Negros Occidental they actually come from.
Air Travel From Bacolod
Here is my ordinary traveler's observations as I traveled by air from Bacolod to Manila.
The airport is no longer situated in Bacolod City. It has been moved to Silay City, two cities up north. That's after Talisay City. Thus it is now named the New Bacolod-Silay Airport. You can get there by car, taxi, shuttle service or jeepney-to-Silay-City-proper-and-shuttle-to-airport link.
If you get there by car, parking spaces right in front of the departure and arrival areas cost PhP40.00 so if you want to save up on that, park a few hundred feet away near Bong-Bong's Pasalubong Center after dropping all your luggage in the lobby entrance of the pre-departure area.
Show your e-ticket to the guard after bidding goodbye to all your loved ones at the entrance. Shove everything you carry into the x-ray machine and proceed to the check-in counter. If you fly Cebu Pacific, make sure your check-in baggage is only up to 15kg (I pre-weighed all my luggage using a bathroom scale and they still matched the airport scales at a total of 28kg for me and my daughter). Although the hand carry limit is 7kg, they can allow a little more than that as they don't bother to weigh them anymore, a quick look and they can already estimate what 7kg looks like on you.
Then take the escalator up to the second floor pre-departure area where you can find pasalubong stands for that last-minute purchases of Bacolod delicacies. After paying the PhP200 terminal fee, go through another x-ray door again, this time taking your shoes off. The paging system will then announce the proper boarding sequence starting from infants, small children, senior citizens and lastly middle aged adults.
You will be led to your seat as pre-selected (if purchased online with the seat selector option {not recommended; click here to know why}) or as assigned at the check-in counter.
During the flight, the only freebies now available are prizes for three give-me-what-i-want games (have your passport, sim card, and turned off cell phone ready). If you did not win and want to have exclusive airline merchandise, you can buy them from the friendly cabin crew. There are no more free snacks on board as everything is now being offered for sale.
After about an hour, you have already arrived in Manila either at the Centennial Airport or at the Ninoy Aquino International Airport. Mabuhay!
The airport is no longer situated in Bacolod City. It has been moved to Silay City, two cities up north. That's after Talisay City. Thus it is now named the New Bacolod-Silay Airport. You can get there by car, taxi, shuttle service or jeepney-to-Silay-City-proper-and-shuttle-to-airport link.
If you get there by car, parking spaces right in front of the departure and arrival areas cost PhP40.00 so if you want to save up on that, park a few hundred feet away near Bong-Bong's Pasalubong Center after dropping all your luggage in the lobby entrance of the pre-departure area.
Show your e-ticket to the guard after bidding goodbye to all your loved ones at the entrance. Shove everything you carry into the x-ray machine and proceed to the check-in counter. If you fly Cebu Pacific, make sure your check-in baggage is only up to 15kg (I pre-weighed all my luggage using a bathroom scale and they still matched the airport scales at a total of 28kg for me and my daughter). Although the hand carry limit is 7kg, they can allow a little more than that as they don't bother to weigh them anymore, a quick look and they can already estimate what 7kg looks like on you.
Then take the escalator up to the second floor pre-departure area where you can find pasalubong stands for that last-minute purchases of Bacolod delicacies. After paying the PhP200 terminal fee, go through another x-ray door again, this time taking your shoes off. The paging system will then announce the proper boarding sequence starting from infants, small children, senior citizens and lastly middle aged adults.
You will be led to your seat as pre-selected (if purchased online with the seat selector option {not recommended; click here to know why}) or as assigned at the check-in counter.
During the flight, the only freebies now available are prizes for three give-me-what-i-want games (have your passport, sim card, and turned off cell phone ready). If you did not win and want to have exclusive airline merchandise, you can buy them from the friendly cabin crew. There are no more free snacks on board as everything is now being offered for sale.
After about an hour, you have already arrived in Manila either at the Centennial Airport or at the Ninoy Aquino International Airport. Mabuhay!
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